Policy

POLICY/TERMS AND CONDITIONS By accepting this cake agreement and paying a deposit, you agree to be subject to these Terms and Conditions. DEPOSIT INFORMATIONS A 50% deposit is required to confirm a booking. No order will commence until a deposit has been paid and received. Once the deposit has been paid, the quoted price remains fixed. The balance of payment is due 14 days prior to delivery. Orders will not be delivered or completed unless paid in full. If placing an order within that two week period, then full payment is due and payable for this order to proceed. CANCELLATIONS/CHANGE OF DATE If you cancel your order prior to 14 days out from your event, a $100 cancellation fee will apply. If an order is cancelled within 14 days prior to the event date, then the full deposit will be forfeited. And if your order is cancelled within 7 days of your event, any balances outstanding will be due and payable. However, if CAKES BY IVANA have to cancel the order with you for any particular reason due to health, family or situations out of our control full payed amount will be refunded and we will try to find another suitable cake decorator to take your an order. Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly. QUALITY We pride ourselves on the quality of our products and services. All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts. It is important to remember that cakes are a perishable and delicate product. Our aim is to provide only the freshest and highest quality cakes to our customers.